Competitive pricing for fast, simple solutions!
Our pay-as-you-go rates are extremely competitive and cost effective. We aim to respond to your initial enquiry within 12 hours but have been known to respond within minutes! We understand how frustrating it can be if you experience a problem with your Mac - we strive to have you up and running in as quick a time as possible! Our advice, support and training services are tailored to your needs and we do not believe in supplying stock answers - our staff are polite, friendly and approachable! You can purchase hourly time slots and use any unused minutes at a later date. We are in the process of changing our online payment system - in the mean time contact us for details on payment instructions.
We do not charge for initial consultations so please feel free to contact us to see if we can help!
We like to have happy customers so offer a money-back guarantee if we are unable to provide suitable advice or are unable to resolve your Apple Mac issue! Under certain circumstances we are able to offer a discount - please contact us for further details.
Priority email solutions:
Our sister site, the Mac Helpline by Gluji, offers free advice as well as up-to-date Apple news. For a single payment of £9.99, our Apple Helpline offers a pay as you go priority email service with fast, focused responses - we aim to respond as soon as possible and can provide simple instructions until your problem is resolved.
Focused one-to-one solutions:
The quickest and easiest way to provide support and advice is through direct dialogue. We offer a number of solutions to your Apple Mac problems and questions. To keep our advice line cost effective, we are able to respond to your questions in real time using instant messaging services. We offer a flexible service and are also available for a limited number of hours in the evening. By providing support and training sessions during the evening, you can tailor our services to your needs.
Within office hours (Monday to Friday 0900-1800 GMT):
Consultation: Free
iChat (Text Chat): £19.99 per hour
iChat (Video Chat/Screen-sharing): £29.99 per hour
iChat training (Video Chat/Screen-sharing): £39.99 per hour
Telephone Support: coming soon!
On-site Support: coming soon!
Evening hours (Monday to Friday 1800-2200 GMT):
iChat (Text Chat): £29.99 per hour
iChat (Video Chat/Screen-sharing): £39.99 per hour and then £29.99 per hour after the first hour.
iChat training (Video Chat/Screen-sharing): £49.99 per hour and then £39.99 per hour after the first hour.
Outside of normal working hours:
We understand that sometimes you just need to have your Apple computer up and running no matter what time of day it is! Something gone wrong and you have work to be in at short notice? Essay due the next day and you can’t get Microsoft Word to do what you want? Please feel free to contact us at weekends or any time of the day - one of our team will get back to you shortly! We are prepared to stay up all night if you need our help!
All costs are inclusive of VAT with a minimum booking period of 1 hour.
If your support booking takes less time than the allotted hour then we can carry over these minutes for future questions. If we are unable to resolve your initial problem then we will gladly refund your money.
Please contact us to discuss out of hours costs.
For pricing in other currencies, please contact us to discuss.
Small, friendly support team - Competitive Pricing - Fast Responses - Expert Mac Advice!