New to Apple computers? Need training or support?
Just need advice on a particular application? Need someone to fix a problem for you?
If you need help and advice on where best to obtain repairs for your Apple product then we can point you in the right direction! Not sure how to obtain warranty repairs from Apple? Want to know how to get your Mac repaired through AppleCare? We have the information and experience to answer your questions.
If your Apple product is within warranty, we will always advise that you contact Apple directly:
Apple Helpline is intended primarily to help and advise those outside of their warranty period, if you require help with particular problems.
Support by Gluji
Our Apple Helpline is intended as a secondary form of support. If you are no longer covered by Apple's complimentary support period, did not purchase AppleCare or are outside of the warranty timeframe then we can help. Even if you are covered by Apple's great support options then we are always able to provide further one-to-one support, advice and training on all all things Apple.
Remote Assistance
With the introduction of Leopard (OS X10.5), Apple have included extremely powerful software that allows individuals to observe and control computers over the internet (with their permission of course!). As most new Apple users will be running Leopard, we offer a complete range of training and support services using iChat and Screen-Sharing. If you are running a previous version of the Apple Operating System (e.g. 10.4 Tiger or 10.3 Panther) then please contact us to discuss training options further. We have previously offered on-site training but at the moment are focusing on providing support via iChat. This allows us to keep the costs of training and support down whilst still offering a personal support experience.
Set up for iChat training is extremely easy and full instructions are provided following initial contact with us. We can pre-arrange slots so that you can receive support, advice and training at a time that suits you. We have found iChat to be an extremely useful tool:
- We can hold a conversation during screen-sharing.
- You see exactly what changes are being made on your computer.
- Every step taken can be described in real time.
- You are fully in control and able to override all actions.
For more details of Apple’s iChat, please visit here: iChat Features.
For details on the costs associated with iChat-based support visit our rates section.
Small, friendly support team - Competitive Pricing - Fast Responses - Expert Mac Advice!